Terms & Conditions

Last Updated: 25/02/2025

1. Introduction

Welcome to CIRQIT (“we,” “us,” or “our”). These Terms & Conditions (“T&Cs”) govern your use of our website, products, and services. By accessing or purchasing from CIRQIT, you agree to these T&Cs. If you do not agree, please refrain from using our services.

2. Definitions

  • "Customer" refers to any individual or business purchasing products or services from CIRQIT.

  • "Services" refers to managed IT services, hardware solutions, and related support provided by CIRQIT.

  • "Products" refers to any hardware, software, or other goods supplied by CIRQIT.

3. Orders & Payment

  • All orders must be paid in full before dispatch unless otherwise agreed in writing.

  • Prices are subject to change without notice. Any quotes provided are valid for 7 days unless stated otherwise.

  • We reserve the right to decline or cancel any order at our discretion.

4. Delivery & Risk

  • We aim to dispatch all orders within the agreed timeframe, but delivery dates are estimates and not guaranteed.

  • Risk in the goods passes to the Customer upon delivery. It is the Customer’s responsibility to inspect goods upon receipt and report any damages within 48 hours.

5. Returns & Cancellations

  • Returns are only accepted within 14 days of delivery for faulty or incorrect items, provided they are in original condition, and may be subject to a Restocking Fee.

  • Custom-built or bespoke hardware is non-refundable. If the hardware is faulty upon arrival, we will collect the system and repair it at our cost.

  • If a return is accepted, refunds will be processed within 14 days of receiving the returned item.

6. Warranties & Support

6.1 Warranty Coverage

  • All CIRQIT systems come with a 3-year parts and labour warranty, covering hardware faults arising from normal use.

  • This warranty does not cover accidental damage, misuse, unauthorised modifications, or software-related issues.

  • Third-party products supplied by CIRQIT are covered by the manufacturer’s warranty, and claims must be made directly with the manufacturer.

6.2 Lifetime Technical Support

  • CIRQIT offers Lifetime Technical Support, which is provided remotely and at our discretion.

  • This support does not form part of the contractual agreement and is offered as a goodwill service.

  • We reserve the right to limit or withdraw Lifetime Technical Support at any time.

7. Managed Services & IT Support

  • Managed services are provided on a subscription basis, with agreed service levels outlined in individual contracts.

  • The Customer must ensure their systems meet the minimum requirements for our services.

  • Support does not cover issues caused by third-party software, external networks, or unauthorised changes to the system.

8. Liability & Limitation of Damages

  • CIRQIT is not liable for indirect, incidental, or consequential losses, including but not limited to lost profits, data loss, or business interruption.

  • Our total liability shall not exceed the total amount paid by the Customer for the specific product or service in question.

  • We do not guarantee that our services will be error-free or uninterrupted.

9. Intellectual Property

  • All website content, branding, and materials remain the intellectual property of CIRQIT.

  • Customers may not copy, modify, or distribute our content without prior written permission.

10. Data Protection & Privacy

  • We comply with the UK GDPR and Data Protection Act 2018 when handling customer data.

  • Please refer to our Privacy Policy for details on how we collect, use, and store your personal data.

11. Force Majeure

  • We are not liable for delays or failure to perform due to events beyond our control, including natural disasters, supply chain disruptions, or cyberattacks.

12. Governing Law & Dispute Resolution

  • These T&Cs are governed by the laws of England and Wales.

  • Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

  • We reserve the right to update these T&Cs at any time. The latest version will be available on our website.

14. Contact Information

If you have any questions regarding these T&Cs, please contact us:

Email: regulatory@cirqit.co.uk
Address: 68 Dove Walk, Uttoxeter, Staffordshire, ST14 8EH
Phone: +44 7380 723398